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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an error code on a Xerox 6605 JA: Can you guesstimate

Customer Question

i have an error code on a Xerox 6605
JA: Can you guesstimate how old your Xerox is? And just to clarify, what's the exact model?
Customer: work centre 6605
JA: Tell me a bit more about what's going on so he can help you best.
Customer: I tried updating th efirmware
JA: Is there anything else the Printer Technician should be aware of?
Customer: I have a black screen with the error 016 737
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Printers
Customer: replied 5 months ago.
it's the same after a restart. seems to be stuck on that screen
Customer: replied 5 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  VanMagnus Systems replied 5 months ago.
Hello and thank you for reaching out to JA for your support needs. Sorry to hear of the issue. Is this the first time that this issue has occurred?

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