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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Canon printer is offline and I can't get it online.

Customer Question

My Canon printer is offline and I can't get it online.
Submitted: 6 months ago.
Category: Printers
Expert:  Shefin replied 6 months ago.
Hello!Thank you for your question. I amCustomerand I look forward to helping you with your issue today. Please let me know the model number of the printer, operating system (E.g. Windows 7, Mac OS X 10.7) and connection type (USB or wireless), so that I can assist you better.Thank you.S H E F I N
Customer: replied 6 months ago.
Canon MX430 series Printer WS
Customer: replied 6 months ago.
wireless
Expert:  Shefin replied 6 months ago.
Hi, May I know the operating system you are using? Is it Windows 7? Have you recently changed any wireless settings or router? Thank you.S H E F I N
Customer: replied 6 months ago.
Windows 10. No recent changes.
Expert:  Shefin replied 6 months ago.
Hi, Please turn off the printer, computer and router. Then, wait for two minutes and restart all. If the issue persists, we will try resetting the wireless. Thank you.S H E F I N