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Ask Electronics Pete Your Own Question

Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 15450
Experience:  HNC Computing; Large format and multifunction printer expert
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I ahve a doucprint CP215w and there was a paper jam, i

Customer Question

i ahve a doucprint CP215w and there was a paper jam, i beleive i got it all but it keeps coming up with message "Jam at Exit Open Rear door" so i have done this and cant see a thing.
JA: The tech wizards can certainly get you out of any jam. ;-) They know printers inside and out, and I'd love to connect you with the best one for the job.
Customer: I have turned the power off and powered up again again and still comes up the message
JA: Is there anything else the Printer Technician should be aware of?
Customer: only that orginally i did have a paper jam and i beleive i got it all
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Printers
Customer: replied 5 months ago.
I have a docuprint cp 215 and it keeps coming up with the error message as said previously. I am in urgent need of help as i have to print documents asap
Customer: replied 5 months ago.
i need to ask also there is only charge on my credit card of $5 only isn';t it .. i dont at the moment need a monthly contract as my It persons are away on leave presently hence i need help fo rthis problem.
Expert:  Electronics Pete replied 5 months ago.
Hi there!If you are unable to see any jams, then please try pushing a piece of card manually through the printer - this will help to remove any small fragments of paper that may be stuck inside it.Let me know if that helps?
Expert:  Electronics Pete replied 5 months ago.
Hi, just checking in on your question, do you need any further assistance?