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JKalman, Engineer
Category: Printers
Satisfied Customers: 530
Experience:  I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
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I lost hardrive on my computer, when it was replaced I can

Customer Question

I lost hardrive on my computer, when it was replaced I can no longer scan from my Kyocera KM2550 wireless to my computer. I have checked IP address for both and they are right. I can print to the KM2550 but no scan. I am running windows 7. Please advise
Submitted: 5 months ago.
Category: Printers
Expert:  JKalman replied 5 months ago.
Hello. My name is ***** ***** I can help you solve your problem. You will need to uninstall your printer software and reinstall the drivers from the Kyocera website. I can provide detailed directions on how to do this.

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