How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I just purchased a MFC-J5620DW. I have completed set-up in

Customer Question

I just purchased a MFC-J5620DW. I have completed set-up in wireless mode. Successfully printed from my laptop. I have tried several times to Scan with no success.
Submitted: 11 months ago.
Category: Printers
Expert:  Shefin replied 11 months ago.
Hello!Thank you for your question. I amCustomerand I look forward to helping you with your issue today. May I know the operating system you are using? Is it Windows 7? Have you tried using Brother Control Center to scan? Thank you.S H E F I N