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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I switched out routers from Linksys to Netgear and since

Customer Question

Hello, I switched out routers from Linksys to Netgear and since then my Brother MFC 7360N doesn't connect to my PC to scan images, although my PC can print to the Brother. Any advice... it says check connection, and the physical connections are intact.
Submitted: 9 months ago.
Category: Printers
Expert:  Kamil Anwar replied 9 months ago.
Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
Customer: replied 9 months ago.
No, not comfortable with that.
Expert:  Kamil Anwar replied 9 months ago.
Is the printer connected wirelessly?
Customer: replied 9 months ago.
no, Ethernet to the router LAN port, same w the PC, Ethernet to the router.
Customer: replied 9 months ago.
I can print from the computer to the same printer. I just can't scan from the built in scanner to the PC.
Expert:  Kamil Anwar replied 9 months ago.
ok. please run the printer software again and then test
Customer: replied 9 months ago.
Clarify. you want me to run a test print from the PC to the printer, or a test scan from the Brother to the PC.
Expert:  Kamil Anwar replied 9 months ago.
i want you to uninstall the printer software, and reinstall it from brother's site.
Customer: replied 9 months ago.
Oh, ha, okay. so, it wants to me restart the computer, and then I will lose this chat. thoughts?
Expert:  Kamil Anwar replied 9 months ago.
bookmark this page, so you can come back to it after the reboot.
Customer: replied 9 months ago.
Okay, reinstalled, can still print, but I cannot scan. Same error, check connections. advice? Running out of time to troubleshoot too.
Customer: replied 9 months ago.
Okay, just got a charge on my account not in keeping with the expectations. ending discussion.
Expert:  Kamil Anwar replied 9 months ago.
No problem. You can request the charges to be refunded by mailing***@******.***.