How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I switched out routers from Linksys to Netgear and since

Customer Question

Hello, I switched out routers from Linksys to Netgear and since then my Brother MFC 7360N doesn't connect to my PC to scan images, although my PC can print to the Brother. Any advice... it says check connection, and the physical connections are intact.
Submitted: 1 year ago.
Category: Printers
Expert:  Kamil Anwar replied 1 year ago.
Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
Customer: replied 1 year ago.
No, not comfortable with that.
Expert:  Kamil Anwar replied 1 year ago.
Is the printer connected wirelessly?
Customer: replied 1 year ago.
no, Ethernet to the router LAN port, same w the PC, Ethernet to the router.
Customer: replied 1 year ago.
I can print from the computer to the same printer. I just can't scan from the built in scanner to the PC.
Expert:  Kamil Anwar replied 1 year ago.
ok. please run the printer software again and then test
Customer: replied 1 year ago.
Clarify. you want me to run a test print from the PC to the printer, or a test scan from the Brother to the PC.
Expert:  Kamil Anwar replied 1 year ago.
i want you to uninstall the printer software, and reinstall it from brother's site.
Customer: replied 1 year ago.
Oh, ha, okay. so, it wants to me restart the computer, and then I will lose this chat. thoughts?
Expert:  Kamil Anwar replied 1 year ago.
bookmark this page, so you can come back to it after the reboot.
Customer: replied 1 year ago.
Okay, reinstalled, can still print, but I cannot scan. Same error, check connections. advice? Running out of time to troubleshoot too.
Customer: replied 1 year ago.
Okay, just got a charge on my account not in keeping with the expectations. ending discussion.
Expert:  Kamil Anwar replied 1 year ago.
No problem. You can request the charges to be refunded by mailing***@******.***.