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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer is not communicating with computer. Error Code shows

Customer Question

Printer is not communicating with computer. Error Code shows as: ###-##-####
How can I print from my Microsoft Word document?
Submitted: 6 months ago.
Category: Printers
Expert:  JKalman replied 6 months ago.
Hello. My name is ***** ***** I can help you solve your problem. What is your computer operating system?
Customer: replied 6 months ago.
Windows 7
Customer: replied 6 months ago.
Microsoft
Customer: replied 6 months ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Help via Email or Text Message. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  JKalman replied 6 months ago.
Sorry for the delay. We can continue communicating in real time right here. There are a number of steps that we must go through to install your print drivers and connect your printer to your computer. To start with, is your printer using a wireless connection, and does it show a connection?
Customer: replied 6 months ago.
The wires are securely connected.
Expert:  JKalman replied 6 months ago.
What kind of cable are you talking about. Is it a usb cable between your computer and your printer or an Ethernet cable between your printer and your router or gateway?
Expert:  JKalman replied 6 months ago.
I just need to know whether your printer is connected by a cable directly to your computer or indirectly to your network. I can figure out the rest. Would it be easier if I connected remotely to your computer?
Customer: replied 6 months ago.
Printer cable connects directly to computer.
Expert:  JKalman replied 6 months ago.
Okay. Go to the Start button in the lower left corner of your screen and open your computer Control Panel. Then go to Hardware & Sound > View Devices & Printers. Do you see one or more print server icons for your printer?