How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My PIXMA MX522 does not work since I upgraded to Windows 10.

Customer Question

My PIXMA MX522 does not work since I upgraded to Windows 10. Can you send me a patch to fix it.
Submitted: 5 months ago.
Category: Printers
Expert:  Kamil Anwar replied 5 months ago.
Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
Customer: replied 5 months ago.
No you can not connect. I am requesting you reverse the charges incurred. It is my understanding that Cannon does not have a new driver for the printer and for that reason you will not be able to help me. I have not received anything from Just Answers and should not be charged. I think this is a scam. You had better reverse the charges. If your are an upstanding company you will reverse the charge. Otherwise I will report you. Thank you for your anticipated cooperation.
Expert:  Kamil Anwar replied 5 months ago.
You can request a refund by mailing***@******.***. I am a tech only, therefore cannot assist with billing issues. However, just for your information windows 10 is backward compatible therefore almost 80% of the programs designed for Windows 7 and 8 can run easily on Windows 10.

Related Printers Questions