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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 16026
Experience:  5+ years as Tech
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What does unable to print 4F (error) mean on my brother MFC665CW

Customer Question

What does unable to print 4F (error) mean on my brother MFC665CW printer?
My husband has been scanning items, and now I am unable to print any documents from my computer.
Submitted: 6 months ago.
Category: Printers
Expert:  crash2199 replied 6 months ago.
Hi, Please try this: Access the internal maintenance mode by pressing the Menu/Set button, then press * 2 8 6 4 within 2 seconds. This should put you in the maintenance mode menu. Enter 80, then scroll down with the arrow down (round) key. You'll find an entry listed as purge count. If number is ***** 6000, enter 2 7 8 3.
Customer: replied 6 months ago.
Your answer did not work. :Unable to print 4F" is still there.My server no on my MFC 665CW is F7F593699. It has never had a problem until my husband decided to scan and send an email thru the Scan Area of the printer.My Menu will not let me dial the * numberMy work order number was 16289672-570 today 5-12-2026I just paid another $5. Plus the initial $23. Please give me a refund. Email me when you have refunded my money. ***@******.***
Customer: replied 6 months ago.
Menu on this older machine gives me a list to chose from, i.e
General Setup
FAX
LAN
Print Reports
Machine Info
Initial Setup
ServiceNone of them had a way for me to enter * numbers you sent me 5-12-2016.Repair order number 16289673-570
***@******.***
Expert:  crash2199 replied 6 months ago.
Please try this: * power off the MFC and unplug* press and hold the Menu button while plugging back in* release only when all the LED indicators are flashing* this is the Maintenance Mode* press 8, 0;* press Black (Start) a couple of times to display “purge: xxxx”;* press 2, 7, 8, 3* display should now be “purge:0000”* press the Stop/Exit button.* press 9, 9 to exit the maintenance mode.
Customer: replied 6 months ago.
Please answer my questions will you be able to help me or give me a refund.Second attempt did not work either. No I give up. Will just loose my money. Older lady, just not tech smart. On set income. Bye. Sorry I bothered you. Guess my brother is just too old. Should never let my husband touch it.
Expert:  crash2199 replied 6 months ago.
If you can take a minute and use the rating system to rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you.