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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 36462
Experience:  Troubleshoot printers, scanners, etc.
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I recently acquired a Canon Pixma. It is connected

Customer Question

Hello
I recently acquired a Canon Pixma. It is connected right now to my Mac Book Pro
Q- Where can i find info to:
1) set up the Blue tooth connection for printing ? I have WiFi running .
2) set up receiving files into my Mac from Scanner function
Thx
Patrick (###) ###-####
Submitted: 10 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 10 months ago.
Hi,I'm sorry about the issue. You can open Finder, then open Applications, then open Canon -> IJ Scan Utility application for scanning.- Please click on the website below for instructions on how to connect the printer to Wi-Fi / wireless:https://www.youtube.com/watch?v=-8gzyZyRU18Please reply at the box below to continue. Thank you.
Customer: replied 10 months ago.
DO NOT HAVE CANON/IJ SCAN UTILITY ON FINDER/APPS
Expert:  Viet - Printer Tech replied 10 months ago.
Please download and install the IJ Scan Utility software at the Canon website below:https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-series-inkjet/mx492?tab=drivers; Note: the download file name is ***** *****; If needed, use the direct website link below:http://gdlp01.c-wss.com/gds/4/0200004334/03/misu-mac-2_1_6-ea21_3.dmgPlease reply at the box below to continue. Thank you.
Customer: replied 10 months ago.
have downloaded IJ/Scan twice but still not in Apps. Will try one more time
then get new printer.
p
Expert:  Viet - Printer Tech replied 10 months ago.
After downloading the file misu-mac-2_1_6-ea21_3.dmg, make sure you open the downloaded file misu-mac-2_1_6-ea21_3.dmg in order to install it.- If needed, click on Finder, then click on Downloads, then open the file misu-mac-2_1_6-ea21_3.dmg there, and install it., then open Finder, then open Downloads, (then open Canon), then you should see the IJ Scan Utility folder /application there.Please reply at the box below to continue. Thank you.
Customer: replied 10 months ago.
Hi - Finally got the download installed correctly.
will keep u posted on whether i can Scan docs with this model
Expert:  Viet - Printer Tech replied 10 months ago.
Great. After scanning in the IJ Scan Utility application, the scanned file should be saved in the Pictures folder (or Documents folder.); Note: By default, a scanned file name starts with IMG...Please let me know how it goes later. I will help further if there is still any issue. Please reply at the box below. Thank you,
Customer: replied 10 months ago.
Have still not figured out which button sequence works on the printer to get it to scan and transfer pic to Mac file. Printer came with no instructions.
Expert:  Viet - Printer Tech replied 10 months ago.
Here are some documentations:https://support.usa.canon.com/kb/index?page=content&id=ART161821&actp=search&viewlocale=en_US&searchid=1463084992092https://support.usa.canon.com/kb/index?page=content&id=ART161904&actp=search&viewlocale=en_US&searchid=1463084992092- When you do the followings:1. Open Finder.2. Click on Applications.3. Open folder Canon Utilities.4. Open folder IJ Scan Utility.5. Open application Canon IJ Scan Utility.6. Click on Photo or Document., what happens? Is there any error or message?Please reply at the box below to continue. Thank you.
Expert:  Viet - Printer Tech replied 10 months ago.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.