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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printing is incomplete after installing new ink cartridges

Customer Question

Printing is incomplete after installing new ink cartridges
Submitted: 7 months ago.
Category: Printers
Expert:  Michelle replied 7 months ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.let me know the problem a bit more in detail.
Customer: replied 7 months ago.
Print is skipping lines
Expert:  Michelle replied 7 months ago.
what is the operating system on the computer, windows or mac?
Customer: replied 7 months ago.
windows
Expert:  Michelle replied 7 months ago.
7,, 8 or 10?
Customer: replied 7 months ago.
7
Customer: replied 7 months ago.
Windows XP
Customer: replied 7 months ago.
Can you give me an idea of my problem without Remote Assistance?
Customer: replied 7 months ago.
Are you still there?
Expert:  Michelle replied 7 months ago.
please remove the cartridges and turn off printerunplug power cordkeep the ON button pressed for 10 secswait for 2 minsplug in power cord and turn on and insert ink cartridges and run a head alignmenttry a print and let me know