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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My documents go to the print queue of my Canon MG 2920, but

Customer Question

My documents go to the print queue of my Canon MG 2920, but they never print. The print queue shows printing as status but the document never prints. I have unplugged the printer and waited 5 minutes, but it doesn't help. If I send 5 documents, one shows as printing and the others are waiting to print, but they never do. This just started a few days ago after we had a power outage. No warning lights are on and the green and blue lights are lit.
Submitted: 9 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 9 months ago.
Hi,I'm sorry about the issue. Are you currently able to make a copy from the printer's glass (not printing from the computer)?Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Please reply at the box below. Thank you,
Expert:  Viet - Printer Tech replied 9 months ago.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,