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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 8999
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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Cannot scan with our MX850 on windows 10

Customer Question

cannot scan with our MX850 on windows 10
Submitted: 11 months ago.
Category: Printers
Expert:  Shefin replied 11 months ago.
Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today. How do you connect the printer to the computer? Using USB cable? Can I access your computer remotely and check the issue? Thank you.S H E F I N
Customer: replied 11 months ago.
I connect with a USB cable. YES
Expert:  Shefin replied 11 months ago.
Hi, Please go to the link below, click I agree, download and run Elsinore Client software, so that I can access your computer.http://www.justanswer.com/remotedesktop/join.aspx?Session=bf15d73e-dbc6-4dc2-a145-e715a2d35f18 Thank you.S H E F I N
Customer: replied 11 months ago.
Is the cost the same if you connect to my PC?
Expert:  Shefin replied 11 months ago.
Hi, Please do not go for any additional offer. I cam help you without that. Please go to the link below, click I agree, download and run Elsinore Client software, so that I can access your computer.http://www.justanswer.com/remotedesktop/join.aspx?Session=bf15d73e-dbc6-4dc2-a145-e715a2d35f18 Thank you.S H E F I N
Expert:  Shefin replied 11 months ago.
Hi, I apologize for the inconvenience, however the printer is not fully compatible with Windows 10. You can get instructions from the link below.https://support.usa.canon.com/kb/index?page=content&id=ART162514&actp=search&viewlocale=en_US&searchid=1462824155042 Thank you.S H E F I N
Expert:  Robert M. replied 11 months ago.
the scanner may work but the omnipage wont hook up to it.see if it will show up in the windows 10 scan app on the start menuhttp://www.dummies.com/how-to/content/how-to-scan-documents-in-windows-10.html If it does not show up there it might show up in this program called naps2 https://sourceforge.net/projects/naps2/