How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mr.Med Your Own Question

Mr.Med, Computer Enthusiast
Category: Printers
Satisfied Customers: 944
Experience:  Networks & Security Engineer
Type Your Printers Question Here...
Mr.Med is online now
A new question is answered every 9 seconds

Wf-3620/wf-3640 i have a problem error code oxe5

Customer Question

wf-3620/wf-3640 i have a problem error code oxe5
Submitted: 5 months ago.
Category: Printers
Expert:  Mr.Med replied 5 months ago.
Hello and thanks for your question, my name is ***** ***** i will be assisting you today, I'm sorry about the issue, there are a few possible causes of this error message, including a Faulty ink cartridge, a hardware issue (bad printhead, faulty sensor, etc). The code are specific to a printhead issue though. First try to remove all of the cartridges, then clean the electrical contacts on the back, as well as where they mate up inside the printer, using rubbing alcohol. Dry well, then reseat the cartridges. Then reset the machine :unplug power at the wall outlet, wait 3 minutes then press and hold the power/on button for 60 secondskeep holding while plugging back in, and for another 60 seconds after, then release. If the problem persists, there is really no other solution you can do. If the printer is less than a year old, you can file a warranty claim with epson. If beyond the warranty, you are better off buying a new printer. You'd spend $200 on average to have it repaired, while you could buy a brand new one for around $100. Thank you

Related Printers Questions