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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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HP 2015d. I have a solid attention light and printer will

Customer Question

HP 2015d. I have a solid attention light and printer will not print. No other indications. Power off-on, and problem persists. I don't see any online reference to a situation where only the attention light is solid. Ideas?
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Printer Technician I'm going to connect you with knows all the tricks and shortcuts. Is there anything else important you think the Printer Technician should know?
Customer: Not that I can think of.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 10 months ago.
Category: Printers
Expert:  Sowrav D. replied 10 months ago.
Please remove the toner cartridges and reseat them, let me know what happens ?
Customer: replied 10 months ago.
Opened toner cartridge door, removed cartridge, replaced cartridge, closed door. Printer cycled motor & rollers, no change - still have solid attention light.
Customer: replied 10 months ago.
Are you still there??
Expert:  Sowrav D. replied 10 months ago.
Yes, please disconnect the power cord once and wait for 10 miins. after that reconnect the power cord and let me know.
Customer: replied 10 months ago.
Power cord disconnected. Will send another message when I reconnect in 10 min.
Customer: replied 10 months ago.
Connected power cord. Printer went through power-on sequence, but still have solid attention light. No change.
Expert:  Sowrav D. replied 10 months ago.
Try one more thing, power off the printer then remove the cartridges, clos the cover and power on the printer. Let me know what happens to the light ?
Customer: replied 10 months ago.
Powered off, removed toner cartridge, then powered on without cartridge installed. Printer went through start up sequence and edned up with solid attention light ONLY. Interestingly, the toner light is not on.
Expert:  Sowrav D. replied 10 months ago.
Try one more thing, power off the printer then remove the cartridges, clos the cover and power on the printer. Let me know what happens to the light ?
Customer: replied 10 months ago.
Did you see last message I sent via website??
Expert:  Sowrav D. replied 10 months ago.
No
Customer: replied 10 months ago.
Apparently there is a major delay using website.
Powered off, removed toner cartridge, powered on. Went thru startup sequence, finished with ONLY attention light on solid. No toner light.
Customer: replied 10 months ago.
Looking like a major issue that may be expensive to have repaired. Agree?
Customer: replied 10 months ago.
Can't wait any longer for reply. Extremely disappointed with responsiveness. Terminating this support session and logging off.

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