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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an HP Officejet 4632 all in one printer( print ,scan,

Customer Question

I have an HP Officejet 4632 all in one printer( print ,scan, fax copy) . When I needed to change the ink , I got the # ***** ink cartridges to replace the old ones. When I put them in ,the reading came came up " Ink Cartridge(s) Problem.
The following ink cartridge(s)
must be replaced. "
Had the emblem for the black cartridge. How can I fix it , The cartridge is new I just got it today( it was unopened and sealed in the foil wraper.
Submitted: 10 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 10 months ago.
Hello and thank you for choosing JA for your support needs. Sorry for the issue. What is the exact error that you see Sir or Madam?

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