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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Paper keeps jamming. I turn off, clean out, start over, nothing

Customer Question

paper keeps jamming. I turn off, clean out, start over, nothing helps.
JA: Sometimes printer issues that you think will be really complicated end up being easy to fix. The Printer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: i have also disconnected from wall outlet with no result
JA: Is there anything else important you think the Printer Technician should know?
Customer: there's no paper left in the printer
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Printers
Expert:  Robert M. replied 5 months ago.

what type pf printer is it ?

does the message show up before it even tries to print ?

or does it try to feed a paper in and then says its jammed

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