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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1149
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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Printer - continues to say "Jam in paper feed" jam has been

Customer Question

printer - continues to say "Jam in paper feed" jam has been removed
Submitted: 1 year ago.
Category: Printers
Expert:  VanMagnus Systems replied 1 year ago.
Hello and thank you for choosing JA for your support needs. Sorry for the issue. What is the exact Make and Model of the printer in question?
Customer: replied 1 year ago.
Hp color laser jet pro MFP M277dw
Expert:  VanMagnus Systems replied 1 year ago.
Please follow the steps below: If paper jams in the Automatic Document Feeder (ADF) while printing, follow these steps to clear the jam from the ADF and the ADF rollers on the scanner lid.Press the Power button to turn off the printer, and then disconnect the power cord from the wall socket or power strip.Open the ADF cover.Figure : Open the ADF coverRemove any jammed paper visible in the input tray area. Use both hands to slowly pull out the jammed paper to avoid tearing the paper.Figure : Remove any jammed paperClose the ADF cover.Figure : Close the ADF coverLift the document feeder input tray to provide better access to the document feeder output bin, and then remove any jammed paper from the output area.Figure : Lift the document feeder input tray, and then remove any jammed paperOpen the scanner lid. If there is paper jammed behind the white plastic backing, gently pull it out.Figure : Open the scanner lid, and then remove any jammed paperClose the scanner lid.Figure : Close the scanner lidReconnect the power cord to the wall outlet or power strip, and then press the Power button to turn the printer on.Try to print again.
Expert:  VanMagnus Systems replied 1 year ago.
Chime in and let me know fo your results...
Customer: replied 1 year ago.
I've done all the above - the paper that was jammed was removed but the sign "jam in paper printer path" remains
Expert:  VanMagnus Systems replied 1 year ago.
Do you have compressed Air or a Vacuum hose handy?
Customer: replied 1 year ago.
yes
Expert:  VanMagnus Systems replied 1 year ago.
OK, please Blow Out or Vacuum along the Paper Path to blow out any Paper or Debris that may be there. Also, this will move any debris from the sensors that detact jams with in the Printer. Chime in and let me know of your results.
Customer: replied 1 year ago.
Done and the screen repeats the same message
Expert:  VanMagnus Systems replied 1 year ago.
OK, I have another option to try Sir or Madam. Please hold...
Customer: replied 1 year ago.
ok - thanks
Expert:  VanMagnus Systems replied 1 year ago.
Please try the steps below: 1. On the product control panel (touchscreen), touch the Setup button (looks like a grey cog)2. Scroll to and touch the Service menu.3. Scroll to and touch the Restore Defaults button, and then touch the OK button.The product automatically restarts.
Customer: replied 1 year ago.
Did the above and message is still on the screen
Expert:  VanMagnus Systems replied 1 year ago.
The age of the printer?
Customer: replied 1 year ago.
new - just purchased in August
Expert:  VanMagnus Systems replied 1 year ago.
Still under warranty or not?
Customer: replied 1 year ago.
I'd have to check, but need stuff printed now - so warranty or not - not going to help - especially if I have to drag it into a repair center.
Expert:  VanMagnus Systems replied 1 year ago.
Try one more thing for me Sir or Madam. Please roll the Rollers and make sure that no Paper is left behind.
Customer: replied 1 year ago.
how do i do that? where is the access point?
Customer: replied 1 year ago.
I opened up the rear door but don't see anything I can manually roll
Expert:  VanMagnus Systems replied 1 year ago.
Is the Printer unplugged?
Customer: replied 1 year ago.
Yes
Expert:  VanMagnus Systems replied 1 year ago.
You have remove the Toner cart correct?
Customer: replied 1 year ago.
don"t understand
Expert:  VanMagnus Systems replied 1 year ago.
Sorry, please remove you Toner Cartridges from the printer.
Customer: replied 1 year ago.
okay - all removed
Expert:  VanMagnus Systems replied 1 year ago.
Any thing under there at all? Please use the canned air or Vacuum there.
Customer: replied 1 year ago.
hard to see - cartridges come out but not the tray itself
Customer: replied 1 year ago.
nonothing there
Expert:  VanMagnus Systems replied 1 year ago.
OK... Now do you see the Rollers at all?
Customer: replied 1 year ago.
no rollers visible - just a black covering below where the cartridges sit.
Expert:  VanMagnus Systems replied 1 year ago.
Now try the Reset Once More please.
Customer: replied 1 year ago.
message still there - printer won't print
Expert:  VanMagnus Systems replied 1 year ago.
OK. What is the closest Major City nearest you?
Customer: replied 1 year ago.
Thanks for your help - I'm done - have to leave for work. None of your suggestions fixed the problem.
Expert:  VanMagnus Systems replied 1 year ago.
OK. What is the closest Major City nearest you?

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