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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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We have a HP 6835 e printer and when we try to scan a doument

Customer Question

We have a HP 6835 e printer and when we try to scan a doument the printer does not recognize the new HP Pavilion Notebook computer that we are trying to scan the document too!
Submitted: 5 months ago.
Category: Printers
Expert:  Richard replied 5 months ago.
Hi there and welcomeFirst, are you able to print to the printer?

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