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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Epson printer XP-830 said to replace ink cartridges 410,

Customer Question

My Epson printer XP-830 said to replace ink cartridges 410, 410XL. I put in anew 410 cartridge. It still says to replace 410, 410XL and I can't print. HELP!
Submitted: 7 months ago.
Category: Printers
Customer: replied 7 months ago.
This printer was purchased 11/27/2015 IT's NEW.
Customer: replied 7 months ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Rylan Sharpe replied 7 months ago.
Hello, my name is ***** ***** I am happy to help you. I will send you a remote support service offer shortly, where I can remotely control your system and help you with your system.
Customer: replied 7 months ago.
No Thanks to your $24 offer
Expert:  Rylan Sharpe replied 7 months ago.
Okay, can you please confirm that the printer is almost new? Have you been able to print from it successfully yet?
Expert:  Rylan Sharpe replied 7 months ago.
Hello, I am happy to help walk you through your issue, even without the remote control. If this is brand new, most likely the ink came not installed in the printer. Did you install the ink into the printer yourself and also bought new ink because it told you to replace it?