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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Unit is Canon MX 470. Doesn't want to scan. I press the scan

Customer Question

Unit is Canon MX 470. Doesn't want to scan. I press the scan button and get to "Wait a while". Then nothing happens. Tried pressing Black or Color buttons, but just get a beep. Keeps coming back to "Scan Local (USB)" message. Not had this problem before.
Please help. Thanks.
Dennis Perz
Georgetown TX
Submitted: 9 months ago.
Category: Printers
Expert:  Md. Sadique replied 9 months ago.
Hello and thanks for your question. I look forward to assisting you today with the best answer possible.What is the operating system of your computer?for eg: windows/Mac
Customer: replied 9 months ago.
Windows 10. I have successfully scanned documents since installing this version.
Expert:  Md. Sadique replied 9 months ago.
Did you try scanning via windows and not pressing the scan button?Go to Control panel > printers and scanners > then right click on your printer > press scan.
Customer: replied 9 months ago.
At first I got an error message about another program trying to scan. After a couple of retries, scanning started. But where do the scanned files go? Under normal circumstances they end up as separate entries in my Documents folder. But I don't see the new scans now.
Expert:  Md. Sadique replied 9 months ago.
Would you like me to remote in your computer and work on the issue directly?