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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 8731
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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Colors are running on the right side of the printed page.

Customer Question

colors are running on the right side of the printed page. using the temporary color cartridges. no running when printing black
Submitted: 6 months ago.
Category: Printers
Expert:  Robert M. replied 6 months ago.
what do you mean by temporary ?are these the ones that came with the printer ?if so how long have you been using them ?
Customer: replied 6 months ago.
About four hours
Customer: replied 6 months ago.
They came with the printer.
Expert:  Robert M. replied 5 months ago.
usually that would be a bad fuser or a bad drumon that machine the drum is seperate for each color and the fuser is one unit. to be honest i would try pulling the cartridges shaking them up and putting them backand i would check the paper path to see if they might be getting hung up when going through the color drums But as it is a new printer it might have a defective part. Honestly, if i could not fix it easily i would say just return it. My experience is if something doesnt work well right out of the box, even if you fix it you will have other problems later.

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