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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Dell 1110 red light on after paper jam. i've tried everything JA:

Customer Question

dell 1110 red light on after paper jam. i've tried everything
JA: Sometimes printer issues that you think will be really complicated end up being easy to fix. The Printer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: we had a paper jam, cleaned, reset it several times, changed paper, shook toner, red light still on
JA: Is there anything else important you think the Printer Technician should know?
Customer: how much is this?
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 10 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 10 months ago.
Hello and thank you for choosing JA for your support needs. Sorry for the issue. I need ask a few questions of you if that is OK.What have you done so far? This is so we do not repeat any steps that you may have done...
Customer: replied 10 months ago.
I have tried the basics just unplugging it and plugging it back in and tried to hard reset it.
Expert:  VanMagnus Systems replied 10 months ago.
OK, did you see and remove the Paper Jam?
Customer: replied 10 months ago.
I have.
Expert:  VanMagnus Systems replied 10 months ago.
OK, from where in your printer did you remove it from?
Customer: replied 10 months ago.
In the back stuck in one of the rollers.
Expert:  VanMagnus Systems replied 10 months ago.
OK, please turn the Printer off and remove the Power Cord from the outlet.Let me know once this is done.
Customer: replied 10 months ago.
okay its done
Expert:  VanMagnus Systems replied 10 months ago.
Give me a few moments as I type it all in for you.
Customer: replied 10 months ago.
okay
Expert:  VanMagnus Systems replied 10 months ago.
Open the printer and check the paper path to see if there are any more paper in the printer. Rotate the Rollers if possible and also use some canned air to blow any more bits of paper out of the printer.
Customer: replied 10 months ago.
okay i did it
Expert:  VanMagnus Systems replied 10 months ago.
OK. now do you see anything in the printer?
Customer: replied 10 months ago.
i do not
Expert:  VanMagnus Systems replied 10 months ago.
Do you have any canned air near you or even a Vacuum? What you are going to either blow out or Vacuum out the entire paper path.Let me know once this is done?
Expert:  VanMagnus Systems replied 10 months ago.
Is all OK? Where are you in the process?