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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have changed my ink cartridge but it prints all the colors

Customer Question

I have changed my ink cartridge but it prints all the colors but black. Printer model is Cannon MG5420. Can you help me with this.
Submitted: 7 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 7 months ago.
Hello and thank you for choosing JA for your support needs. Sorry for the issue. Please follow the steps below: Printing the Nozzle Check PatternPrint the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note:* If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the ink tank whose ink is low. You need to prepare: a sheet of A4 or Letter-sized plain paperMake sure that the power is turned on. Make sure that one or more sheets of A4 or Letter-sized plain paper are loaded in the cassette. Open the paper output tray gently, and open the output tray extension. Important:* If the inner cover is open, close it. Print the nozzle check pattern. Select Setup on the HOME screen.The setup menu screen will appear.Select Maintenance, then press the OK button.The Maintenance screen will appear.Select Print nozzle check pattern, then press the OK button.The confirmation screen will appear. (4) Select Yes, then press the OK button.The nozzle check pattern will be printed and two pattern confirmation screens will appear on the LCD. Examine the nozzle check pattern.[ Examining the Nozzle Check Pattern] within this webpage. Examining the Nozzle Check PatternExamine the nozzle check pattern, and clean the print head if necessary.Check if there are missing lines in the pattern (1) or horizontal white streaks in the pattern (2).(A) No missing lines/No horizontal white streaks(B) Lines are missing/Horizontal white streaks are present Select the pattern that is closer to the printed nozzle check pattern on the confirmation screen.For (A) (no missing lines or no horizontal white streaks) in the pattern (1) and pattern (2):The cleaning is not required. Select All A, then press the OK button.Confirm the message, then press the OK button.The screen will return to the Maintenance screen. Note:* Press the HOME button to exit Setup and display the HOME screen. For (B) (lines are missing or horizontal white streaks are present) in the pattern (1) or pattern (2), or in the pattern (1) and pattern (2):The cleaning is required. Select Also B, then press the OK button.The cleaning confirmation screen will appear. (2) Select Yes, then press the OK button.The machine starts cleaning the print head. [ Print Head Cleaning ] Note:* The total number of sheets printed so far is shown in increments of 50 sheets on the printout of the nozzle check pattern. Print Head CleaningClean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary.You need to prepare: a sheet of A4 or Letter-sized plain paperMake sure that the power is turned on.Make sure that one or more sheets of A4 or Letter-sized plain paper are loaded in the cassette.Open the paper output tray gently, and open the output tray extension. Important: * If the inner cover is open, close it. Clean the print head.Select Setup on the HOME screen.The setup menu screen will appear.Select Maintenance, then press the OK button.The Maintenance screen will appear. Select Cleaning, then press the OK button.The confirmation screen will appear. Select Yes, then press the OK button.The machine starts cleaning the print head.Do not perform any other operations until the machine completes the cleaning of the print head. This takes about 1 minute.The pattern print confirmation screen will appear. Select Yes, then press the OK button.The nozzle check pattern will be printed. Examine the nozzle check pattern.[ Examine the nozzle check pattern ] Reference:* Press the HOME button to exit Setup and display the HOME screen.* If the problem is not resolved after cleaning the print head twice, clean the print head deeply. [ Deep clean the print head ] Deep Cleaning the Print HeadIf print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.You need to prepare: a sheet of A4 or Letter-sized plain paperMake sure that the power is turned on. Make sure that one or more sheets of A4 or Letter-sized plain paper are loaded in the cassette. Open the paper output tray gently, and open the output tray extension. Important:* If the inner cover is open, close it. Clean the print head deeply.Select Setup on the HOME screen.The setup menu screen will appear. Select Maintenance, then press the OK button.The Maintenance screen will appear. Select Deep cleaning, then press the OK button.The confirmation screen will appear. Select Yes, then press the OK button.The machine starts cleaning the print head deeply.Do not perform any other operations until the machine completes the deep cleaning of the print head. This takes about 2 to 3 minutes.The pattern print confirmation screen will appear. Select Yes, then press the OK button.The nozzle check pattern will be printed. When the completion message appears, press the OK button.The screen will return to the Maintenance screen. Examine the nozzle check pattern.[ Examine the nozzle check pattern. ]If a particular color is not printed properly, replace the ink tank of that color. The Link:https://support.usa.canon.com/kb/index?page=content&id=ART114146