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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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A printer error hes occurred. turn power off and then on

Customer Question

a printer error hes occurred.
turn power off and then on again
Submitted: 11 months ago.
Category: Printers
Expert:  Michelle replied 11 months ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.what is the error message you get and if you get any error code as well let me know.
Customer: replied 11 months ago.
a printer error hes occurred.
turn power off and then on again
Customer: replied 11 months ago.
so ?
Customer: replied 11 months ago.
do you have any answer?
Expert:  Michelle replied 11 months ago.
Unplug the power button from the printer and the usb cable as well wait for 5 mins before connecting the power and usb cable and let me know how it goes after you turn it back on.