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Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 5442
Experience:  DIploma in Computer Hardware
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I'm getting the message "paper is out or not loaded correctly.

Customer Question

I'm getting the message "paper is out or not loaded correctly. Load paper again, then press OK." Paper had jammed and I pulled it out from the top which I now see that I shouldn't have done. Now what?
Submitted: 10 months ago.
Category: Printers
Expert:  Sudipto replied 10 months ago.
Can you tell me, what type of cleaning you have done ?
Customer: replied 10 months ago.
None.
Expert:  Sudipto replied 10 months ago.
But, you said that you have tried maintenance cleaning to feeding paper ?
Customer: replied 10 months ago.
I don't think so but I can try it tonight when I get home.
Expert:  Sudipto replied 10 months ago.
This is what you said in your initial post "re-loading paper tried to do some of the maintenance cleaning to feed paper and I still get the same message. I've turned it on & off. left it off overnight."
Customer: replied 10 months ago.
You're right, I did try that and it didn't work.
Customer: replied 10 months ago.
I did the nozzle check and clean print heads; alligning the print head and the cleaning sheet.
Customer: replied 10 months ago.
Any ideas?
Expert:  Sudipto replied 10 months ago.
Sorry for the late reply, are you able to print the nozzle check sheet ?
Customer: replied 10 months ago.
No, not for any of the maintenance steps. I get the same error message every time.
Expert:  Sudipto replied 10 months ago.
So, you are able to print the nozzle check pattern sheet ?
Customer: replied 10 months ago.
NO, NOT FOR ANY OF THE MAINTENANCE STEPS INCLUDING NOZZLE CHECK.
Expert:  Sudipto replied 10 months ago.
Oh! sorry for the misunderstanding. Are you trying to print from a camera or a memory chip ?
Customer: replied 10 months ago.
From my computer, a HP with Windows 10 on it.
Expert:  Sudipto replied 10 months ago.
One last question, do you get the error message on the PC or Printer or on both , please check and let me know.
Customer: replied 10 months ago.
Definitely on the printer. I'll have to check the computer when I get home.
Expert:  Sudipto replied 10 months ago.
OK, this can happen due to two reasons, one if the paper settings are wrong on the computer or the paper sensor, which detects the paper is defective. So first, check all settings on the computer, like paper type, size , source (if applicable). If everything is fine then, unfortunately, the paper sensor is defective and you have to replace the sensor from any repair shop, but before that try to clean the paper path with compressed air, this steps can solve the problem in some cases if the paper sensor is jammed due to dust. Please let me know, if you need any further information otherwise please remember to give positive rating as that is the only way I am compensated for my time and effort.