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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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When I try to scan to PC on my HP Photosmart C4599, I get

Customer Question

When I try to scan to PC on my HP Photosmart C4599, I get the error message "Scan Error: Try scan from computer or see documentation. Press OK."
Submitted: 7 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 7 months ago.
Hi,I'm sorry about the issue. Was it working fine previously?If you scan with the HP Solution Center program or HP Scan program, if available, on your computer, is it able to scan?Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Expert:  Viet - Printer Tech replied 7 months ago.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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