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Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3187
Experience:  Electronics engineer with 7+ years of experience in repairing office equipments & printers
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I have a scanner, Cannon MP560. I put my new ink cartridge

Customer Question

I have a scanner, Cannon MP560. I put my new ink cartridge in and the cartridge holder in the printer slide over to the right and got stuck. No matter how many times I turn it off and on it will now slide back to the left like it normally does. It shows an error message of C000. When it's on the blinking lights yellow and orange go back and forth.. Also when I turn it on it goes through all the normal motions but the cartridge holder will not pop back to the left. It's stuck...
Submitted: 11 months ago.
Category: Printers
Customer: replied 11 months ago.
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Expert:  Md. Sadique replied 11 months ago.
Hello and thanks for your question. I look forward to assisting you today with the best answer possible.It indicates some foreign object has fallen in the path of the carriage as a result of which it's unable to come back to left.
Expert:  Md. Sadique replied 11 months ago.
Turn Off the printer, unplug it from the power as well as from computer completely.Then remove all paper from the paper feed unit and blow it out with compressed air a few times. With a flashlight look inside the paper feed to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen.Next, take moistened Q-tips and clean the rubber rollers in the automatic sheet feeder using it. Then blow some compressed air inside the printer as well to remove excess dust and to dry the rollers.Holding the printer in both hands , turn it upside down and gently shake it for a few seconds to see if anything falls out of the paper feed area.Then plug the printer back up and replace it with a fresh, small stack (about 5 pages) of paper.Then try to print again.If still it doesn't helps then as a last resort you can try forcing a thick paper or fold a A4 piece of paper in half, and then by hand push it through the machine, hopefully this may push any objects out.After that turn the printer OFF, when it is on, by unplugging it from the power source.Then unplug it from the computer and leave it that way for 10 minutes. Then replace everything back.Tell me how it goes!

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