How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have an HP Office Jet Pro 8610 three-in-one combination printer/scanner/fax.

Customer Question

I have an HP Office Jet Pro 8610 three-in-one combination printer/scanner/fax. I have no problem printing from my computer, but when I try to scan a document to my computer, I am told that there is no connection. What do you recommend I do?
Submitted: 7 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 7 months ago.
Hi,I'm sorry about the issue. Was scanning working fine previously?If you see the HP Solution Center program or the HP scan program on your computer, are you able to scan with it?Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Expert:  Viet - Printer Tech replied 7 months ago.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,