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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a canon series mx430 that is not printing. It just all

Customer Question

I have a canon series mx430 that is not printing. It just all of a sudden stopped woking. It says its off line but the internet service has been the same and has had no changes. can you help?
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.
Hi,I'm sorry about the issue. What's the exact model of your Canon MX430 series printer, such as MX432, MX435, MX439, etc.?Did you get a new internet modem / router device recently?Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Are you currently able to make a copy from the printer's glass (not printing from the computer)?Is the printer connected to the computer with a USB Cable? Or is the connection wireless? If it's wireless, on printer's screen, can you go to Setup -> Devices Settings -> LAN Settings -> Wireless LAN Setup, and connect to your wi-fi / wireless network name? Is there any error or message?Please reply at the box below. Thank you,
Customer: replied 1 year ago.
Wireless lenova + wireless canon
Expert:  Viet - Printer Tech replied 1 year ago.
Thank you. Do you have windows xp, vista, or 7, or 8, 10?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Expert:  Viet - Printer Tech replied 1 year ago.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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