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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 23592
Experience:  Computer networking/repair. 12+ years experience.
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Pixma MG5722 changed cartridge and now have error 6502, Looked

Customer Question

pixma MG5722 changed cartridge and now have error 6502, Looked it up and checked the carriage for debris, none seen. Turned off, unplugged and re plugged and turned on. No change. Re inserted the cartridge, no change. What next?
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty spur unit, etc). What we can try are some cleaning and reset steps.First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.Then reset the machine:unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release Let me know the results, and I'll advise further if needed.Nathan
Expert:  Nathan replied 1 year ago.
Do you need more help with this?