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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Cant seem to get my MB 2060 to scan am i doing something

Customer Question

Hi cant seem to get my MB 2060 to scan am i doing something wrong can you help
Submitted: 7 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 7 months ago.
Hi,I'm sorry about the issue. Was scanning working fine previously? Is there any error or message when scanning?Is printing currently working fine?When you open the IJ Scan Utility program, if available, on the computer, what happens when you scan in it?Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,