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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35232
Experience:  Troubleshoot printers, scanners, etc.
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I have a cannon MG6820 and don't know how to put in new ink

Customer Question

I have a cannon MG6820 and don't know how to put in new ink cartridges. Is there a manual for this printer. I need help to learn all of its tasks. A written in English????
Submitted: 7 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 7 months ago.
Hi,I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Expert:  Viet - Printer Tech replied 7 months ago.
- You would open the printer's front side cover, the the print holder will move out automatically. Then push in the tab of the ink cartridge you want to remove, then lift the cartridge out. Then remove the tape and the orange cap from the new ink cartridge. Then insert the new cartridge, and push down until it snaps into place. Then close the printer's cover. (If a message is displayed on the printer's screen, tap OK.); Please click on the website below for full instructions / illustrations on how to replace ink cartridges:http://ugp01.c-ij.com/ij/webmanual/Manual/All/MG6800%20series/EN/BG/bg-ink1000.htmlhttps://support.usa.canon.com/kb/index?page=content&id=ART164609&actp=search&viewlocale=en_US&searchid=1461116061332- For scanning, you would open the program called IJ Scan Utility on your computer. Please click on the website below for full scanning instructions:http://ugp01.c-ij.com/ij/webmanual/Manual/All/MG6800%20series/EN/CNT/cnt_scan.html- Please also click on the website below for the full manual for your printer:http://ugp01.c-ij.com/ij/webmanual/Manual/All/MG6800%20series/EN/CNT/Top.html?model=mg68- If there is still any issue, please let me know if you have Windows XP, Vista, or 7 or 8 or 10, or Mac computer. And let me know if you are able to open the (Canon) IJ Scan Utility program on your computer.When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.