How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have an HP 5514 printer. It does not print black. I've

Customer Question

I have an HP 5514 printer. It does not print black. I've changed THREE NEW cartridges, it does not work. If I have a page that has other colors, they print.
How do I get black back?
Submitted: 7 months ago.
Category: Printers
Expert:  Harold Hanna replied 7 months ago.
Hello how are you this evening Jerry? How long has the black not been working?
Customer: replied 7 months ago.
Your response is too late. Did on- line research, bought an Epsom that will work. Cancel this as worthless.