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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an HP 5514 printer. It does not print black. I've

Customer Question

I have an HP 5514 printer. It does not print black. I've changed THREE NEW cartridges, it does not work. If I have a page that has other colors, they print.
How do I get black back?
Submitted: 7 months ago.
Category: Printers
Expert:  Harold Hanna replied 7 months ago.
Hello how are you this evening Jerry? How long has the black not been working?
Customer: replied 7 months ago.
Your response is too late. Did on- line research, bought an Epsom that will work. Cancel this as worthless.