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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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3170 scanner software will not boot. Have checked connections

Customer Question

3170 scanner software will not boot. Have checked connections between scanner and computer, but no problems Scanner starts normally, but the scan software will not boot, and gives a message "Epson Scan cannot be started". We're using Windows 10. How do I fix it?
Submitted: 7 months ago.
Category: Printers
Expert:  Shefin replied 7 months ago.
Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today. May I know the operating system you are using? Is it Windows 7? Can I access your computer remotely and check the issue? Thank you.S H E F I N