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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20482
Experience:  Computer networking/repair. 12+ years experience.
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I have an Epson cx4600 the mechanism will not move to

Customer Question

I have an Epson cx4600 the mechanism will not move for me to change cartridge
Submitted: 7 months ago.
Category: Printers
Expert:  Nathan replied 7 months ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble, Carole.
Expert:  Nathan replied 7 months ago.
Are you pressing the ink button?You need to raise the lid (below the glass) then press and release the ink button (looks like an ink drop) at the top left corner of the printer, to prompt it to move the carriage over.
Customer: replied 7 months ago.
ok can you fix the printer or do I need to take
Expert:  Nathan replied 7 months ago.
Did you press the ink button after lifting the lid, as I directed?If it still won't move, start with the printer powered on, then unplug the power cord (do not turn it off first) then slide the carriage over manually by hand to access it. Let me know if that helps.Nathan