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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 36138
Experience:  Troubleshoot printers, scanners, etc.
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I have a Canon MF8580Cdw and replaced the black toner with

Customer Question

I have a Canon MF8580Cdw and replaced the black toner with genuine Canon 118 toners. Error code keeps saying 'remove tabs/pieces of tape from the toner cartridge. Black (K)"
I've tried two different brand new one and it keeps saying thing. When I put the old remanufactured blsck toner back in, it works but the toner.
Submitted: 10 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 10 months ago.
Hi,I'm sorry about the issue. Please pull the tape straight out from the new ink toner cartridge first. Please click on the website below for the illustration:https://support.usa.canon.com/library/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0150023.gif- Also, please click on the website below for the full instructions / illustrations on how to replace Toner Cartridges:https://support.usa.canon.com/kb/index?page=content&id=ART142001&actp=search&viewlocale=en_US&searchid=1460781348796Please reply at the box below to continue. Thank you.
Expert:  Viet - Printer Tech replied 10 months ago.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.
Expert:  Viet - Printer Tech replied 10 months ago.
Hi,Do you still need help with this?When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.