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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 33019
Experience:  Printer and scanner problem resolver for over 15 years
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I have a Brother MFC-L2700DW that has gone into Deep Sleep

Customer Question

I have a Brother MFC-L2700DW that has gone into Deep Sleep mode and basically will not wake up.
It is connected to Apple Macbook air operating OSX EL CAPITAN ver 10.11.4.
HELP??
Submitted: 10 months ago.
Category: Printers
Expert:  Richard replied 10 months ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.Please note, a rating is only needed when we are finished.Can you please remove the power to the printer (so unplug it from the power socket).Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.Let me know the results please
Customer: replied 10 months ago.
The printer did print a document . however the scanner is not
error message
An error occurred while communication with the scanner ( -9923)
Expert:  Richard replied 10 months ago.
ok, restart the macbook and see if scanning then works please
Customer: replied 10 months ago.
did not work and documents are not printing
Expert:  Richard replied 10 months ago.
Whats the error you get when documents fail to print?
Customer: replied 10 months ago.
I will wait till Monday am Sydney time
Expert:  Richard replied 10 months ago.
Sorry Peter? I don't really understand your last message.I need to know please what is the error message you get when you try to print.
Expert:  Richard replied 10 months ago.
Peter, are you still working with me on this?If you are not, can you please let me know?