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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of IT and customer support experience
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Konica c6500 3103 error. What should we look to do. ML

Customer Question

Konica c6500 3103 error. What should we look to do.
ML
Submitted: 11 months ago.
Category: Printers
Expert:  Freddy M. replied 11 months ago.
Hi my name is***** am sorry to hear you are having this problem. Was anything recently replaced? Did you recently have any papers jams or anything like that?
Customer: replied 11 months ago.
Nothing out of ordinary, 1001 jam.
Expert:  Freddy M. replied 11 months ago.
Where did you remove the jam from? Did you remove any parts to get to the jam?
Customer: replied 11 months ago.
Hello don't need remote assistance,... no parts removed.
Expert:  Freddy M. replied 11 months ago.
Where did you remove the jam from in the machine?
Customer: replied 11 months ago.
Paper was removed from the fuser.
Expert:  Freddy M. replied 11 months ago.
Ok thank you I had a feeling you might say that. This error means there is an issue with the fuser and can sometimes be caused by improper contact. Can you remove and re-seat the fuser into the machine for me? Make sure to turn the machine off and let it cool down first. The fuser can get extremely hot when the machine is on.
Expert:  Freddy M. replied 11 months ago.
Did you already re-seat when you checked the pins?
Customer: replied 11 months ago.
Actually was just told backup fuser was traded out with same result.
Expert:  Freddy M. replied 11 months ago.
Ok did you clean the area inside the machine with the fuser removed as well? Sometimes a small bit of paper can get stuck inside and cause this.
Customer: replied 11 months ago.
OK all contacts looks clean and free of any obstructions.
Customer: replied 11 months ago.
Any other thoughts
Customer: replied 11 months ago.
Just want to make sure you are still with me on this problem
Expert:  Freddy M. replied 11 months ago.
I am still here. I work full time at the same time so I may not be able to reply right away. Did the error number change at all or is it the same number?
Customer: replied 11 months ago.
Hello, the error is still 3103. we noticed a white plastic cam that lifts the second transfer roller out of place. It seem s to be moved to the right of plastic rollers. What would move this cam out of position. Is motor bad or something else.
Expert:  Freddy M. replied 11 months ago.
Unfortunately that is not a good sign yes that could be a motor. Usually the 2nd transfer release motor but it could also be a sensor. For something like that you would want a technician to come look at the machine. How old is the machine.
Expert:  Freddy M. replied 11 months ago.
Do you want help finding a local technician that works on Konica machines?
Expert:  Freddy M. replied 11 months ago.
These are the parts I would check. Drive boardControl board2nd transfer motor 2nd transfer sensor DC Power supplyIf you have any questions about this at all please reply and let me know before rating.If not please don't forget to leave a positive rating so I am paid for my time it is greatly appreciated.