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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Office Jet 3830 will print with 1/8 inch left and right

Customer Question

My Office Jet 3830 will print with 1/8 inch left and right margins.
It will only copy with 1/8 inch left margin and 1 1/4 inch right margin. The remaining text is blank (not copied) to the 1/8 inch.
How do I adjust the copy margins so all of the document is copied?
I am 78 years old and have limitrd computer knowledge. Please make your help very very basic.
Second question: how can I get a printer manual which would answer the first Question?
Thanks for your time.
Submitted: 6 months ago.
Category: Printers
Expert:  Sowrav D. replied 6 months ago.
First of all, I would like to know, if you are able to print from your PC , perfectly or not ?
Customer: replied 6 months ago.
YES. I am able to print the entire document to 1/8 inch margins on both sides - left and right. When I place the printed document in the copier, the copy comes out with a 1/8 inch left margin and a 1 1/4 inch right margin blanking out the print on the right side.
Expert:  Sowrav D. replied 6 months ago.
OK, if the original is short then the copies documents will be short, now let me know if you want to correct the printing problem first ?
Customer: replied 6 months ago.
I don't think I have a printing problem. I can print fine. Only when I copy is when the right margin is cut short to 1 1/4 inch.I thik it wuld be better if I hit the button and secure you to my device. What do you think?
Expert:  Sowrav D. replied 6 months ago.
OK, so it means you get the correct margins, when you print from the PC, but it get shroter when you copy the same printed document, right ?

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