How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have not used this printer much. Four or five times. The

Customer Question

I have not used this printer much. Four or five times. The last ten times, when the paper is feeding, it is curling and jamming. I am ready to go buy another printer (not Canon). I have been in computers for over 30 years. I have unjammed many printers. There is basically no documentation.
Submitted: 8 months ago.
Category: Printers
Expert:  Nathan replied 8 months ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble, Thomas.Are you getting any error codes/messages from the printer?Are you feeding from the front tray? Normal plain paper, letter size?
Customer: replied 8 months ago.
Nathan, the printer is once again working. I finally got a display that told me how to go into the back and remove the jammed paper. Thanks. You may close this ticket. Please note that, in my opinion, the documentation for this printer is too simple to be helpful.
I understand that it is too expensive to print manuals for the users, but I would think that somewhere there is documentation that has more details. I am using the link, but I just get
Forbidden - You don't have permission to access /ij/webmanual/ErrorCode/MX470 series/ on this server.Canon's documentation is not very helpful.
Thanks, Nathan,
Thomas
Customer: replied 8 months ago.
You may not be affected, but I will probably not buy a Canon printer again. I have never seen a printer with such over-simlified documentation. I have written user manuals for software for years: NIH, Exec. Office of the President, ATT, OMB, Verizon.
Customer: replied 8 months ago.
Please assist me with not signing up for a monthly charge. I cannot afford it. Verizon just laid off all of us (ten) in the Virginia area. They referred to it as "involuntary separation." Thanks, Nathan.
-Thomas
Expert:  Nathan replied 8 months ago.
Hi Thomas,please reply only once, and give me an opportunity to compose a detailed reply. Multiple messages get pushed down the queue and delay the process further.
Expert:  Nathan replied 8 months ago.
I can't close/cancel anything, I'm an independent tech trying to help you here. You may do so from the help page though. For what its worth, I wouldn't buy a canon either. If you need more help I'm happy to hep you with documentation or replacement recommendations.Nathan

Related Printers Questions