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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I cant put in my device driver registration code to update

Customer Question

I cant put in my device driver registration code to update my driver
Submitted: 10 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 10 months ago.
Hi,I'm sorry about the issue. Do you mean you cannot print from the computer? Is there any error or message?Was it working fine previously? Or is this a new printer or new computer or new Internet modem / router device, etc.?Are you currently able to make a copy from the printer's glass (not printing from the computer)?Is the printer connected to the computer with a USB cable? Or is the connection wireless?Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Please reply at the box below. Thank you,