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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Help i deleted photosmart 5510 by mistake please help

Customer Question

help i deleted photosmart 5510 by mistake please help insta;;
Submitted: 11 months ago.
Category: Printers
Expert:  Richard replied 11 months ago.
Hi there and welcomeDo you still have the disk for the printer?And are you on a windows or mac computer?
Expert:  Richard replied 11 months ago.
Can you please return to your question here Suzanne?
Customer: replied 11 months ago.
I deleted printer files help
Expert:  Richard replied 11 months ago.
Do you still have the disk for the printer?And are you on a windows or mac computer? I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you. Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse. I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps. Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong. If you want remote click get extra help. If not simply reply to me. Thanks, Richard
Customer: replied 11 months ago.
Macbookpro
Expert:  Richard replied 11 months ago.
Do you still have the disk for the printer?
Customer: replied 11 months ago.
I think so but tried that and nothing
Expert:  Richard replied 11 months ago.
Can you provide a little more information?Which OSX version do you have? And when you say you think so, are you sure it was the disk? And what do you mean with nothing?
Customer: replied 11 months ago.
Ok it's El Capitan on mac
Customer: replied 11 months ago.
Put disc in and nothing happened
Customer: replied 11 months ago.
I am going to call apple help please refund money
Expert:  Richard replied 11 months ago.
ok, you need to run the disk, so put the disk in again please.Then open finder, click on the disk drive and start the installation.Then follow the steps to complete it and the printer is then returned to your system
Customer: replied 11 months ago.
Ok I will try
Expert:  Richard replied 11 months ago.
Thank you, ***** ***** me know the results
Customer: replied 11 months ago.
The disc is running
Customer: replied 11 months ago.
Ok it stiopped
Customer: replied 11 months ago.
Comp says printer not connected
Expert:  Richard replied 11 months ago.
yes, you need to open finder, click on the disk drive and start the installation.Then follow the steps to complete it and the printer is then returned to your systemDid you do this?
Customer: replied 11 months ago.
Yes disc is running
Expert:  Richard replied 11 months ago.
ok, what step are you at in the installation?
Customer: replied 11 months ago.
Looking for disc drive
Expert:  Richard replied 11 months ago.
you need to open Finder, its the grreen icon with the face, at the bottom of the screen
Customer: replied 11 months ago.
Not working
Expert:  Richard replied 11 months ago.
Suzanne, I need you please to be more specific on which step your stuck on from my instructions.
Customer: replied 11 months ago.
Ok put disc in opened finder can't fund disc
Expert:  Richard replied 11 months ago.
Its your disk drive. You see it in the column on the left.
Customer: replied 11 months ago.
No it's says airdrop apps desktop my name
Expert:  Richard replied 11 months ago.
Its on the left Suzanne, near Macintosh harddrive
Customer: replied 11 months ago.
Due u mean preferences
Expert:  Richard replied 11 months ago.
No, your not in Finder if you see that you need to open Finder, its the grreen icon with the face, at the bottom of the screen
Customer: replied 11 months ago.
Mine is blue and white
Expert:  Richard replied 11 months ago.
like this right?http://cdn.osxdaily.com/wp-content/uploads/2015/04/finder-mac.jpg
Customer: replied 11 months ago.
Yes
Expert:  Richard replied 11 months ago.
you open it, then on the left open the DVD drive
Customer: replied 11 months ago.
Nothing
Expert:  Richard replied 11 months ago.
Sorry Suzanne, I do not know what you mean with nothing.
Customer: replied 11 months ago.
Ok,how about Hewlett packard
Expert:  Richard replied 11 months ago.
if you mean you see those words then click it..
Customer: replied 11 months ago.
Ok I am going to call apple thanks
Expert:  Richard replied 11 months ago.
ok Suzanne, though you need to provide more description when you reply, its very hard to know what you are referring to when you reply nothing, more detail on your reply is needed then this.
Customer: replied 11 months ago.
I cannot find disc drive at all the inserted disc stooped but didn't come out
Expert:  Richard replied 11 months ago.
ok, I am not really sure what you mean with this response, if you mean you do not know where to put the disk into the computer?

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