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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My epson xp300 prints all the sheet on color

Customer Question

my epson xp300 prints all the sheet on color
Submitted: 10 months ago.
Category: Printers
Expert:  Nathan replied 10 months ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Do you mean instead of black ink the items that should be black come out in some other color (red/blue/yellow)?If you make a photocopy, directly from the glass (in black only mode) does it come out blank, or in color?
Customer: replied 10 months ago.
everything comes out in color even the full page
Customer: replied 10 months ago.
when i print from my lab top only partial comes out
Customer: replied 10 months ago.
when i make a photocopy directly from the glass (in black only mode) the whole page comes out in color
Expert:  Nathan replied 10 months ago.
When you say full page, do you mean the background (it is not white)?Could you scan the printout so I can see it?
Customer: replied 10 months ago.
yes
Customer: replied 10 months ago.
I'm having trouble scanning too,
Expert:  Nathan replied 10 months ago.
Are you certain that you have the cartridges in the proper slots?
Expert:  Nathan replied 10 months ago.
Do you still need help with this?

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