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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My WF-4630 printer

Customer Question

My WF-4630 printer is offline. How do I get it to be online?
Submitted: 6 months ago.
Category: Printers
Expert:  Jason Jones replied 6 months ago.
Hello,I am the person that will be helping you today. May I ask how the printer is connected to your system? (usb, wifi, network, etc)I look forward to your response.Thank you,Jason
Customer: replied 6 months ago.
Expert:  Jason Jones replied 6 months ago.
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 6 months ago.
Customer: replied 6 months ago.
I do not want the service.
Expert:  Jason Jones replied 6 months ago.
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
Customer: replied 6 months ago.
I want my money back. You are draining me.
Expert:  Jason Jones replied 6 months ago.
Oh okay. I just saw that you don't want the service. How do you wish to continue? As it stands, is the printer connected to your wireless network?
Customer: replied 6 months ago.
I will reconnect my printer from the start. In the meantime, i will go to Kinkos.