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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My WF-4630 printer

Customer Question

My WF-4630 printer is offline. How do I get it to be online?
Submitted: 11 months ago.
Category: Printers
Expert:  Jason Jones replied 11 months ago.
Hello,I am the person that will be helping you today. May I ask how the printer is connected to your system? (usb, wifi, network, etc)I look forward to your response.Thank you,Jason
Customer: replied 11 months ago.
Expert:  Jason Jones replied 11 months ago.
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 11 months ago.
Customer: replied 11 months ago.
I do not want the service.
Expert:  Jason Jones replied 11 months ago.
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
Customer: replied 11 months ago.
I want my money back. You are draining me.
Expert:  Jason Jones replied 11 months ago.
Oh okay. I just saw that you don't want the service. How do you wish to continue? As it stands, is the printer connected to your wireless network?
Customer: replied 11 months ago.
I will reconnect my printer from the start. In the meantime, i will go to Kinkos.

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