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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a hp printer Photosmart Plus it will not on black print

Customer Question

I have a hp printer Photosmart Plus it will not on black print can you tell while it will not print
Submitted: 6 months ago.
Category: Printers
Expert:  Nathan replied 6 months ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Can you please give me the complete model number of the printer?
Customer: replied 6 months ago.
serial nocnoc12go3x
Expert:  Nathan replied 6 months ago.
I don't need the serial number.I need the proper MODEL number of the printer please. fr16-6400 is not a model.It should be printed on the front of the printer near the display, or on a sticker on the back.
Expert:  Nathan replied 6 months ago.
Do you still need help with this, James?

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