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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I'm trying to scan a 4-color image on a WF-2630. I follow the

Customer Question

I'm trying to scan a 4-color image on a WF-2630. I follow the Epson User instructions to PREVIEW, size the image, and click SCAN. The FILE SAVE SETTINGS window comes up, I put in OTHER (Desktop) and JPEG, and click OK. A window comes up, partly covering the PREVIEW, saying FAILED RECEIVING DATA. No scan. What am I doing wrong? Simon K
Submitted: 8 months ago.
Category: Printers
Expert:  Asriel replied 8 months ago.
Hello Simon! I think it would be best if we did a secure remote assistance session for this so I can see what is going on. I'll send the request now.