How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Asriel Your Own Question

Asriel, Technician
Category: Printers
Satisfied Customers: 72
Experience:  I have been working with computers for over six years now, I have my own business and contract out with other companies.
Type Your Printers Question Here...
Asriel is online now
A new question is answered every 9 seconds

I purchased two 75XlL tri-color a month or two ago. I found

Customer Question

I purchased two 75XlL tri-color a month or two ago. I found the first cartridge I inserted seems to be malfunctioning as on color printing any Hallmark Greeting cards and Blue Mountain printed with wrong colors. It is not my programs that are in error as I've tried several different programs and they all print wrong colors. I inserted another HP cartidge and now this cartridge is printing correctly. I would like a refund on the cartridge that was printing incorrectly.
Barbara Palin
Submitted: 6 months ago.
Category: Printers
Expert:  Asriel replied 6 months ago.
Hello Barbara! Can you tell me where you purchased the cartridge from?
Customer: replied 6 months ago.
Da Franchised One -*****- Lexington, KY 40511 (sent from)
Expert:  Asriel replied 6 months ago.
It looks like that was purchased through Amazon. Please go here: to initiate the return.