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Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11609
Experience:  25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp
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Epson Stylus RX680 ran out of black ink, loaded a new cartridge

Customer Question

Epson Stylus RX680 ran out of black ink, loaded a new cartridge and printer won't load new cartridge - says "error" and won't recognize or load the new black cartridge
Submitted: 1 year ago.
Category: Printers
Expert:  Michael Hannigan replied 1 year ago.
Hello. Thank you for coming to JustAnswer.Sorry for the wait. My name is Michael. I will be helping you with your question today.
Expert:  Michael Hannigan replied 1 year ago.
The first thing I would suggest doing is checking the cartridge to make sure it is a genuine Epson OEM cartridge. Using third party or remanufactured cartridges can cause this error.