How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Can you get my printer working?

Customer Question

Can you get my printer working?
Submitted: 8 months ago.
Category: Printers
Expert:  Byron replied 8 months ago.
I'll certainly try. Can we do a screen sharing session so I can take a look at what's going on?
Expert:  Byron replied 8 months ago.
Can we do a screen sharing session so I can take a look at what's going on?
Customer: replied 8 months ago.
Are you going to charge me extra since you didn't fix it for the first $30?
Expert:  Byron replied 8 months ago.
NO
Expert:  Byron replied 8 months ago.
Can we do a screen sharing session so I can take a look at what's going on?
Customer: replied 8 months ago.
You have not solved my problem and I have been charged $5 twice and $25 twice on my credit card. I need my printer fixed and I need one of the erroneous charges (i.e. $30) removed from my credit card. Thank you in advance.
Expert:  Byron replied 8 months ago.
Please pay attention. I need to be able to connect to your computer to troubleshoot what's going on with your printer.You have not allowed me to do that.You are seeing duplicate charges on your card because you opened a second question.Can we do a screen sharing session so I can take a look at what's going on?

Related Printers Questions